Order return reasons can be used to manage customer returns. This Return reason list page can be found under
Log in to your admin panel and go to System> Localization> Return > Return Reason.
Obviously, all Return reasons are already on the list, so you can edit or add more!
These Return reasons can be used to manage the customer order status. Each Return reason can be individually disabled, by editing them. The Return reason can be deleted as well.
Note: The only issue with the deletion of a Return reason is that the Return reason information will be deleted with it.
You can edit the Return reason by clicking the edit pencil button.
Checking an individual box in the first column will select the Return reason within the same row. Once selected, you can choose to "delete" the Return reason on the top left corner and click the + button to add new.
- Enter the Return reason name
- Click the save button
Then customer Return reason will be available on Sales --> Return ---> there you can see the product Return reason list in dropdown.
The result of the customer Return Reason updated can be seen in the screenshot below
Congrats!!! Now your order Return reason is enabled to the public, Which will help your customers select an informed decision with their return.